Terms and service information

Work is carried out to the scope agreed in the quote or supplied by the referrer. If the site turns out to be different from what was expected and the agreed work can't be done as planned, we'll talk to the right person before changing anything.

If a job involves licensed plumbing, electrical or another regulated trade, that part has to be done by a suitably qualified practitioner. We'll let you know early if that applies.

Anyone who submits a referral confirms they are authorised to provide the information in it for the purpose of the referral.

If a property is rented or owned by someone else, the owner's or landlord's approval may be needed before work goes ahead. A nominated contact arranges access.

We confirm these in each quote or work agreement.

Funding and eligibility depend on the person's circumstances, approved supports and the current program rules. We don't determine funding eligibility, so check with the program or your provider if you're unsure.